Frequently Asked Questions
Everything you need to know about your next favorite cap.
How do I find the right hat size?
We offer a comprehensive size chart for all our silhouettes, including our iconic 59FIFTY fitted hats. Use a soft measuring tape around your head, just above the ears, to determine your size in inches or centimeters.
What is the difference between a 9FIFTY and a 59FIFTY?
The 59FIFTY is our signature fitted cap with a flat visor and structured crown, while the 9FIFTY is a classic snapback style that features an open back with an adjustable plastic strap for a one-size-fits-most feel.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your gear sooner.
What is your return policy?
We accept returns for unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that custom or 'Design Your Own' products are final sale.
How should I clean my New Era cap?
We recommend spot cleaning with a damp cloth and mild detergent. To maintain the shape of the crown and the integrity of the fabric, do not machine wash or submerge the hat in water.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.